SOLVED: Obsidian Sync / Login Outage Down

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1

Obsidian system status can be found at:
https://status.obsidian.md/

Hello!

We are aware that Obsidian Online account access and Sync is down. We are working on it.
We apologize for the inconvenience!

UPDATE: 2024-08-24 8:10 AM EST
There was a problem with the account/credential server with our hosting provider. The server is back online now. Sync and all the other services should start working again. We will investigate with our hosting provider what happened.

POST-MORTEM: 2024-08-24 9:00 AM EST
Our main server was taken down by a forced reboot at 2024-08-24 3AM EST / 12AM PST. When the account server was down, our services like Sync, Publish, and account functions like login or sign up were disrupted.

Normally our services would have immediately auto-restarted, however we made a mistake in the auto-restart configuration, which meant that it did not automatically restart. I was able to start it up again manually at 8AM EST. Everything is back to normal now.

I have since located the configuration issue and fixed it so if this happens again it would be down for at most a few seconds. Apologies for the inconvenience!

10 Likes
3

Got such an error in the console:

/auth?returnto=%2Faccount%2F#forgotpass:1 Access to XMLHttpRequest at ‘https://api.obsidian.md/user/forgetpass’ from origin ‘https://obsidian.md’ has been blocked by CORS policy: Response to preflight request doesn’t pass access control check: No ‘Access-Control-Allow-Origin’ header is present on the requested resource.

Operating from browser (Chrome, Arc)

1 Like
4

Same here on Windows 11. Cannot connect to sync.

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image900×582 38.8 KB

Access to fetch at 'https://api.obsidian.md/vault/list' from origin 'app://obsidian.md' has been blocked by CORS policy: Response to preflight request doesn't pass access control check: No 'Access-Control-Allow-Origin' header is present on the requested resource. If an opaque response serves your needs, set the request's mode to 'no-cors' to fetch the resource with CORS disabled.
app.js:1
POST https://api.obsidian.md/vault/list net::ERR_FAILED
Debug info 
SYSTEM INFO:
	Obsidian version: v1.6.7
	Installer version: v1.5.3
	Operating system: Windows 10 Pro 10.0.22631
	Login status: logged in
	Catalyst license: insider
	Insider build toggle: off
	Live preview: on
	Base theme: dark
	Community theme: Things v2.1.11
	Snippets enabled: 6
	Restricted mode: off
	Plugins installed: 39
	Plugins enabled: 18
		1: Advanced Tables v0.21.0
		2: Contribution Graph v0.8.0
		3: Copy as HTML v1.1.3
		4: Editor Syntax Highlight v0.1.3
		5: Excel to Markdown Table v0.4.0
		6: File Color v1.1.0
		7: Global Search and Replace v0.3.0
		8: Image Captions v1.1.0
		9: Recent Files v1.4.1
		10: Settings Search v1.3.10
		11: Simple CanvaSearch v1.0.0
		12: Smart Random Note v0.2.1
		13: Sync Graph Settings v1.2.0
		14: Templater v2.3.3
		15: Update modified date v1.3.2
		16: Dataview v0.5.67
		17: Another Quick Switcher v11.5.1
		18: Metadata Hider v1.0.2

RECOMMENDATIONS:
	Custom theme and snippets: for cosmetic issues, please first try updating your theme and disabling your snippets. If still not fixed, please try to make the issue happen in the Sandbox Vault or disable community theme and snippets.
	Community plugins: for bugs, please first try updating all your plugins to latest. If still not fixed, please try to make the issue happen in the Sandbox Vault or disable community plugins.
5

What I’m trying to do

Sync my vaults between devices, log into my user account on obsidian.md

Things I have tried

Sync doesn’t work on any device, message: “Can’t connect to remote vault”. Managing vaults doesn’t work either, same message.

Wanted to log into my account on obsidian.md, “Something went wrong, please try again later.”

Topics searched for

Sync problem – no problem of similar kind found.

4 Likes
6

Hi,

Same problem for me

Kind regards

7

Yeh, same – appears they are having major server issues.

8

The ice stone has melted! Cats and dogs are living together! Everybody panic!

2 Likes
9

Same. Can’t even log in to my account.

  • Any ETA on fix?
  • Would be nice to see some communication around this
1 Like
10

me too

11

same here

12

Same here. No sync, no vault discovery, even logging out fails

13

I can’t even log out. Which sounds crazy.

14

The same. Sync doesn’t work and I can’t even log in to my account…

15

Also getting the issue. On Android I’ve cleared cache, tried a logout but now can’t log back in and also deactivated any firewalls but issue persists

16

Same problem here.
Sent an request to support.

17

Another one. After trying to uninstall Obsidian, I cannot even set up the app any longer…

18

Which they will probably ignore just like mine :slight_smile:

The team have been notified.

That is all we got, that is what paid customers deserve these days after an outage in it’s 3rd hour :stuck_out_tongue_winking_eye:

1 Like
19

I assume the Obsidian team operates out of North America, according to their bios. I can understand that an outage in the middle of the night and on a weekend for a small team like that is somewhat tough to handle.

That said, I do hope that they are slowly getting their workstations fired up as they are probably getting boarded by alerts right now while in their PJs… Looking forward to some updates as we move into more “natural” work hours for the Americas!

2 Likes
20

Which is fine for a:

  • free service
  • a reasonably priced service

But when you charge $4 for 1GB storage (Obsidian Sync) which is more than what Google asks for 200GB (https://one.google.com/about/plans → GBP2.49 works out to be $3,29), so you basically ask for $800 for the same amount…that is hardly reasonable. And yet, I am pretty sure if Google Drive goes offline I do not have to troll around forums for an update in 3h :slight_smile:

(And before you ask “so why not use Google Drive for sync then?”- because with Linux and Windows I can possibly slap the Obsidian folder in it and call it a day, but sadly as far as I know iPhone does not support this - unsure about Android)