SOLVED: Obsidian Sync / Login Outage Down

Same here, haven’t been able to sync my notes between devices the last few hours.

To the engineer(s) handling this issue: my thoughts are with you, outages suck :slight_smile:

Point of feedback for the team in general: it would be wonderful to have a status page, something like https://status.obsidian.md, to communicate on issues like this in the future.

Gl!

8 Likes

There’s another post that is talking about a CORS error – it appears that the login is failing due to a missing Access-Control-Allow-Origin Header in the response. I just looked in the debugger in Chrome, and I am getting the same error during login failures.

Fwiw, the CORS request is probably the first request that is being sent by the client-side code. When that one fails (because the server is down) it will show as a “CORS error”, but it’s most likely just a symptom of the service being down.

I was thinking maybe they’d recently migrated to Cloudflare, and hadn’t fully set things up there – I had a problem with CORS on Cloudflare at one point – How to configure CORS of "Access-Control-Allow-Origin" Using Cloudflare? - Stack Overflow talks about it a bit.

1 Like

I am having the same problem too.
I did’nt know if there was something my side, but seams it is not the case.

Does anyone know if there is an official channel to contact the services?
For the price, it seems unprofessional to not have any information for users, which is a shame because Obsidian as a product is at a cutting-edge level.
Fortunately this forum is not “dead”

2 Likes

I have the same issue as well.

Hello. We are looking into this!

9 Likes

I have the same issue. Can’t sync and can’t login to Obsidian account.

+1 same

+1 same

I have the same issue :frowning:

Hello, are anyone else having issues with Obsidian Sync?
See Sync log

2024-08-24 13:42 - Connecting to server
2024-08-24 13:42 - Failed to authenticate: Server error. Try again later.
2024-08-24 13:42 - Waiting to connect to server
2024-08-24 13:43 - Connecting to server
2024-08-24 13:43 - Failed to authenticate: Server error. Try again later.
2024-08-24 13:43 - Connecting to server
2024-08-24 13:43 - Failed to authenticate: Server error. Try again later.
2024-08-24 13:44 - Connecting to server
2024-08-24 13:44 - Failed to authenticate: Server error. Try again later.
2024-08-24 13:44 - Connecting to server
2024-08-24 13:44 - Failed to authenticate: Server error. Try again later.
2024-08-24 13:45 - Waiting to connect to server
2024-08-24 13:45 - Connecting to server
2024-08-24 13:45 - Failed to authenticate: Server error. Try again later.
2024-08-24 13:46 - Waiting to connect to server
2024-08-24 13:48 - Connecting to server
2024-08-24 13:48 - Failed to authenticate: Server error. Try again later.
2024-08-24 13:50 - Waiting to connect to server
2024-08-24 13:52 - Connecting to server
2024-08-24 13:52 - Failed to authenticate: Server error. Try again later.
2024-08-24 13:54 - Waiting to connect to server
2024-08-24 13:56 - Waiting to connect to server
2024-08-24 13:57 - Connecting to server
2024-08-24 13:57 - Failed to authenticate: Server error. Try again later.
2024-08-24 13:57 - Waiting to connect to server
2024-08-24 13:58 - Waiting to connect to server

#metoo

Thanks for the acknowledgement @WhiteNoise .
Sorry for the poor feedback so far, we understand that you probably just been dragged into the issue.
If there is anything we can help - logs, etc - let us know.
Wishing you best of luck resolving the issue, hopefully in the near future!

3 Likes

We found the issue. The system will be back online soon.

9 Likes

Hurray! Thank you!

Thank you, I can confirm clients of mine sync now - appreciating the effort for sorting it out so quickly.

Answer from Support to my email

Hi there,

The issue you have been facing has been caused by an outage of one of our servers.
We have fixed the issue and are currently investigating the cause.

Sorry for the inconvenience.


It work’s. I can connect to my vaults

1 Like

one PC has synchronized successfully (win 11); The main computer (win 7) gives this error message;
password was successfully verified
image

solved - without me knowing the reason. I just tried twice more and then it started syncing. Thank you, obsidian/sync team for your help!!