#1

Hi,
I’m attempting to install the x64 version of Obsidian.

Steps to reproduce

I’ve downloaded the Obsidian.0.13.23.exe file, double clicked.

Expected result

Expecting to install.

Actual result

Error message : “This app can’t run on your PC. To find a version for your PC, check with the software publisher.”

Environment

  • System:
    |Processor|AMD Ryzen 5 2500U with Radeon Vega Mobile Gfx 2.00 GHz|
    |—|—|
    |Installed RAM|8,00 GB (6,90 GB usable)|
    |System type|64-bit operating system, x64-based processor|

  • Operating System:
    |Edition|Windows 10 Home|
    |Version|21H2|
    |Installed on|‎13/‎10/‎2020|
    |OS build|19044.1526|
    |Experience|Windows Feature Experience Pack 120.2212.4170.0|

#2

no idea. is it a corporate owned computer?

#3

If you google the error message you’ll find several suggestions on how to fix it, like this one, or on make use of.

#4
  • @WhiteNoise Its not a corporate owned computer.
  • @heumed I’ve followed the make use of link and followed the steps. No success.
  • @heumed I will try the first link later tonight…
#5

I have solved the issue by downloading and running Obsidian in Windows safe mode.

windows button + R ,
“msconfig”,
On the boot tab, checkmark Safe Boot, checkmark Network, press OK,
Restart system,
Start Microsoft Edge, download Obsidian, install Obsidian,
windows button + R ,
“msconfig”,
On the boot tab, uncheckmark Safe Boot, uncheckmark Network, press OK,
Restart.

#6

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