Sync not working and invoice not shown

Help
1

Hey,

I registered for Obsidian sync some days ago (01.12.2023) and the money was deducted directly of my PayPal account, but waiting for some days now doesn’t show anything, that I actually have the sync status. My account also doesn’t show any invoices. Also creating a remote vault doesn’t seem to do anything.

Is there currently an issue with sync going on?
Or did actually something happen in a wrong way and the deduction did not relate correctly to the registration?

Best regards,
Danny.

(For my obsidian account I use the same email.)

2

Sync works. You should see you subscription details at Account - Obsidian

Like this:

vivaldi_yzqM5xRBVa
vivaldi_yzqM5xRBVa971×502 24.7 KB

3

Yeah, then really something went wrong. It shows me still that I have to pay to use this feature. Do I have to contact the support in another way or does the support read this topics here as well?

4

are you sure you don’t have another obsidian.md account and you made the purchase when logged into that account?

5

Oh jez … how stupid of me. I accidently used the account of my bf. :joy:
That happens while sharing laptop. :rofl: :rofl: :rofl:

Thank you, that hint solved the problem.
Solved an can be closed. :smile:

6

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