[SOLVED] How to get help from support?

Basement
1

I got a commercial license for Obsidian. The pricing page says that includes ‘priority support’. Last week (8 days ago) I emailed Obsidian Support. So far I haven’t heard back.

It’s not a huge problem since the team is probably super busy.

But if I don’t hear back, I don’t know what’s wrong. Perhaps:

  • My email never arrived,
  • It is ignored for good reason (not useful for instance),
  • The answer email never arrived,
  • I used the wrong email address,
  • The email I send missed key information,
  • Support doesn’t use email at all but a chat app (for instance),
  • etcetera.
2

Hi there, so sorry about the delay! Did you email “[email protected]” or some other email address?

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3

Thanks for the quick reply! No need for ‘sorry’ because it’s not a big deal, I just want to check if something went wrong. :slight_smile:

Yes, that’s the email address I used! I just send the email to that address again to give it another try.

4

I went through the email and found it–it somehow got marked as archived and fell through the cracks :frowning:

I’ll get back to the lag problem you mentioned as soon as we can. Have a great weekend!

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5

Thanks for the update! I’m glad you found the email, good to know my email provider doesn’t have issues with .md domains. :slight_smile:

Have a nice weekend too!

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