Renewing Subscription?

Help
1

First, search the help docs and this forum. Maybe your question has been answered! The debugging steps can help, too. Still stuck? Delete this line and proceed.

What I’m trying to do

I am trying to check on my payment for my subscription which I attempted to renew on Saturday (11/8/2025) but have received no information regarding the payment. It doesn’t look like it has been renewed when I check my subscription information.

I entered credit card information and was taken to Link. I don’t want to subscribe to Link services though I did attempt to follow through on that. It looked like Link wanted a bunch more information than just processing my credit card. It was pretty simple when I renewed in 2024.

Things I have tried

I have attempted to use the “email” tab but I am not given a valid email address. A list of browsers just pop up. Clicking on any of those don’t work either.

Thank you for your help in advance.

2

What subscription are you referring to? What email tab?

You can reach support at [email protected]. Make sure you give them enough information, like what service you’re trying to renew, etc.

1 Like
3

Thank you, I will send an email to that address. I was attempting to renew through my account on Obsidian website which I had done last year. This was for my Sync subscription.

4

I’m just setting up my Sync subscription. The Link fields are marked as optional on my side and I can complete the checkout without filling those fields in.

5

I am confused what this Link is that both of you refer.

6

Possibly Stripe Link payment?

7

Ok thanks, you can ignore it and preceed.