Remote Vault Bug

Video: Obsidian Screen Rec

First time trying to use obsidian sync is not going well:
Im able to “create a remote vault” however they don’t appear to be existent nor useable. No matter how many i “create” it brings me back to square one with no results.

Ive contacted support who led me here and told me to post this video for analysis, already tried most steps e.g: redownloading obsidian app, resetting app and computer, turning off onedrive/google drive/ icloud, logging out of all devices and deleting/ redirecting my local vaults. The remote vaults i create don’t show up anywhere on my hard drive nor on any other device when i log in.

Computer info:
iMac (27-inch, Late 2013
OSX: 10.15.7 catalina
ram: 16 GB 1600 MHz DDR3
graphics: NVIDIA GeForce GTX 775M 2 GB
CPU: 3.4 GHz Quad-Core Intel Core i5

Please help! Would obviously like to be able to use the subscription service i’ve paid for.
Let me know if theres anything i should try or post any other details that would help you understand the issue.

For those searching in the future, this specific instance of:

  1. Being signed up to Obsidian Sync
  2. Being unable to access/see remote vaults

Can be an account issue that support needs to be addressed. Email [email protected] if your circumstances match this scenario.