#1

Things I have tried

I am having an issue installing Obsidian on my computer at work. Windows 10 on a Network Domain with Webroot for the antivirus.
The log shows the following error codes:

2021-03-19 13:58:09 Loading main app package C:\Users\dave.sugg\AppData\Local\Obsidian\resources\obsidian.asar
2021-03-19 13:58:17 Checking for update using Github
2021-03-19 13:58:17 Failed to check for update using Github (net::ERR_FAILED)
2021-03-19 13:58:17 Checking for update using obsidian.md
2021-03-19 13:58:17 Failed to check for update using obsidian.md (net::ERR_FAILED)

I made sure Obsidian and the Installer were both allowed through the Firewall.
I have uninstalled and reinstalled with the same results.
Any suggestions greatly appreciated.
Dave

What I’m trying to do

#2

You can’t install or you can’t update?

#3

It seems to install without any error messages, but when I try to run the program it never fully opens. There is an Obsidian process running in the background, but the program never comes on screen. I am guessing that it gets hung up trying to do the update check and that is why it stalls out. I installed on my home Windows 10 machine with no problems.

#4

I do think your network is blocking obsidian. I do not think that this is what is preventing to start. Maybe webroot is preventing it to start.

#5

I use Obisidian in Windows 10 blocking internet access with Bitdefender firewall and I have no problem. So I can confirm that the internet block doesn’t prevent Obsidian to start. Thr problem is elsewhere.

#6

Found the solution. Our IT Support Company had put in a policy that blocked executables from running out of the user/appdata folder. They had done this to block some ransomware attacks several years ago. Once the policy was changed, Obsidian ran fine.