I have purchased the Sync Plus package, but it still shows as the Sync Standard package on my end. Could you please urgently check and confirm what the issue might be?

Help
1

I have purchased the Sync Plus package, but it still shows as the Sync Standard package on my end. Could you please urgently check and confirm what the issue might be?

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First, search the help docs and this forum. Maybe your question has been answered! The debugging steps can help, too. Still stuck? Delete this line and proceed.

What I’m trying to do

Things I have tried

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I believe it takes some time to update when switching plans. I’d check on it in a few hours.

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Should it be possible, could the Sync Standard package be retained, with the remaining amount refunded to me?

4

Hello

Please help to confirm this issue asap.

5

We can’t help you here. Send an email to [email protected] and please wait 3 business days.

Thanks!

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