Having issues with command N shortcut to create new Note

i am trying to create a new note using obsidian default shortcut command N (or ctrl N on windows) but it’s not working.

tried all sorts of tips and double checked on the hotkeys list with no luck. all should work but it’s not.

would appreciate some feedback if you know what to do.

it seems to work when i have a new note open already, but not when i see the default “home” empty.

Is the default “home” page something coming from a plugin? Maybe a screenshot could help here (from the screen where cmd/ctrl + n isn’t working).

The troubleshooting guide is below to go through to make sure it’s not a community plugin, etc.