Getting logged out of sync

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1

Hello to the team!

I have Obsidian on my smartphone (Android on Samsung A12) and on my laptom (Windows 10). I pay for Obsidian Sync monthly since june and I’m globally satisfied with this awesome software.

I have a big problem:
Usually, things work well. But this weekend, it began to happen. I realised that without warning me, Obsidian on my smartphone disconnected me from my vault (I have never asked to be disconnected, and I have never been noticed that this disconnexion happened, I discovered it when I saw that a modification I made on my smartphone didn’t appear on my computer). I don’t even know when it happened, or what I may have lost in the process…
I connected my smartphone to the vault again.

Then, today, Obsidian on my smartphone told me “we are listing files on your smartphone”. I realised that my smartphone… had me disconnected again! I didn’t ask for it either, and Obsidian never told me! I don’t even know when I was disconnected. I can modify files from my laptop then from my phone then from my laptop… I can’t afford disconnexions, I may loose some precious data. But when I connected it again on my smartphone and looked at the synchronisation on my smartphone, it looped indefinitely on the same files and folders. I tried to create a file on my smartphone, but as the synchronisation looped indefinitely on the same folders, the file never arrived on my computer.

Sorry, but it just cannot happen anymore, I trust Sync to synchronize stuff and I cannot waste an hour solving things and hoping that things are going to work well.

I need to make sure it won’t happen in the future.

What can I do to make sure it doesn’t disconnect anymore?

Thank you for reading me,

Looking further to read your answer,

Baptiste

2

I recommend emailing [email protected] for direct support.

Some people on the iOS 17.2 beta have had problems with disconnections. I don’t remember hearing about them on other operating systems, but if you search here or on the Discord you might find something.

3

This can happen when Android, or some cleaner up, delete some internal obsidian settings.

4

Hello to you,

I thank you for your answers :slight_smile:

I will email Obsidian as you advised me to.

I have a question for you White Noise, what do you mean by “cleaner up”?

Thank you!

5

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.

6

Sorry for the late replay. It was a typo. I meant apps used to clean up space, either third-party app or utilities bundled with the OS.