greetings,
i simply tried to create an account in order to subscribe to the cloud plan, but i didnt get any confirmation email
i tried to recover the pasword but nothing happened
i also tried to find a way to contact someone, an email but i couldnt find anything
and moderator can provide me the tech support contact here? thank you
Did you check the spam folder?
Is the email that you provided filtered by some state/corporation?
it was deactivated when i subscribed, i find it out as soon as i did so i reactivated it, but nothing received
ofc nothing in spam
Same for password recovery
I don’t understand. What was deactivated?
my email
anyways, is there a way to send a confirmation again? i cant subscribe a new account with my email address now
thank you
use the forget your password button to trigger another email.
i tried, but i dont receive any mail !!
its exactly what i was explaining in my initial question…
otherwise i would never post here
greetings, i reWrite my question because it was marked as “solved” but it was not :
i simply tried to create an account in order to subscribe to the cloud plan, but i didnt get any confirmation email
a moderator can provide me the tech support contact here? thank you
There’s no bug with the website. Since you used an email that was not active, the email provider we use likely added your email in a deny list because it received a “does not exist” reply. This is measure used to avoid having them being marked as spam-generator.
You can send an email to [email protected] and we can try to manually remove that email from the deny list.