Once you’ve done the above, delete everything above this line.
Steps to reproduce
Downloaded Linux Obsidian-1.8.1.0.applmage
Extracted to external USB hard drive
External drive then became unrecognized and after swapping USB ports, attempting to manually mount the drive , rebooting, ect… it remains unrecognized.
Did you follow the troubleshooting guide? [Y/N]
Expected result
Actual result
Hard Drive will still not mount…
Environment
System Details Report
Report details
Date generated: 2025-07-10 13:51:06
Hardware Information:
Hardware Model: ASUSTeK COMPUTER INC. VivoBook_ASUSLaptop X512DA_F512DA
Memory: 12.0 GiB
Processor: AMD Ryzen™ 3 3200U with Radeon™ Vega Mobile Gfx × 4
It took me a while to calm down enough to properly respond to this answer. As a Avionics Product Support Team lead for a major weapon system, i know that while possible… coincidences are rare… but accepting them is easy. I will attempt to determine the failure mode myself.
So thanks for the lackluster “easy button” response and please know I will not use your product ever again, and I will likely inform others to not use it either.
It’s very hard for software to cause hardware damage. This is most likely an hardware failure.
If, and it’s a big If, this is an software-caused hardware failure, you most likely need to report this problem to the Linux kernel developers.
Obsidian is a very high level software: we use electron, which uses node.js, which uses some c libraries, which call some OS-functions, which in turn use some kernel drivers to write to disk.
The hardware sanity checks should be implemented between the kernel drivers and the firmware of the harddrive.