Moved to help for not following the bug template. (It can be moved back if it’s found to be a bug. But let’s try troubleshooting first.)
Bugs need to be tested in the Sandbox vault with no plugins. And you should include more information like “Show Debug Info”.
You can try following these debugging steps from the help first:
First, search the help docs and this forum. Maybe your question has been answered! The debugging steps can help, too.