- Name of the person: Leah
- Short title (for voting purposes): Apple Loves Leah
- Short write-up of what happened (500 words max);
Apple AirPods Pros are incredible products when they work. Unfortunately this summer I have had my set replaced twice due to hardware defects. Between that and an ageing laptop battery, I’ve had a lot of opportunities to connect with Apple Support and the Genius Bar.
That’s where Obsidian comes in. In Obsidian, I keep a detailed technical log per item (case ID, location, issue summary… even the friendly Apple person who helped me!). I include the model name, serial number, and warranty dates in a format that’s Dataview ready. It’s also an opportunity to keep relevant Knowledge Base articles at hand for quick reference. It also means I can let support know what I’ve already tested, using Apple’s own documentation. I have links to my Apple Support logs in DevonThink, and even quick links to my service emails from Apple, all within in my Obsidian note. In short: thanks to Obsidian, I come prepared.
With the Obsidian mobile app, all my information was easily accessible in-store. Using the iOS 15 feature allowing you to copy text from a photo, the in-store Apple Geniuses could copy and paste my serial number. One Genius exclaimed, “Oh my god, I love you. Wait. Not like that!” (Think Maeby Fünke from Arrested Development.) Another Genius offered me a job at the store on the spot. (I was very flattered!) A third was able to speed up the repair time on my laptop because I was so prepared. (Okay, it may have been because we talked D&D. It turns out that Leah’s Law is a thing in real life too.)