@JkNML Thanks for sharing the details on that. I’ve worked with a British BPO long back and they had strict rules too. We weren’t even allowed pen and paper to take notes inside the working space, only in their official CRM were we allowed to note things down.
While most my clients won’t mind (actually appreciate) my writing down their preferences/choices discussed on a call, you bring up a good point to consider for many especially those who are dealing with customers of a client.
This brings up a bigger argument I think. Does the data collected by a worker/employee manually for convenience/to help with remembering have the same status of privacy as data collected by systems like apps on phone/computer? If I visit a café regularly and the barista there remembers my choice of drink the way I take it even if he notes it down somewhere for regular customers with specific drinks, does it hold the same as an app tracking my searches to find out which drinks I like? I think most people appreciate the difference and would welcome the former even if they oppose the latter very diligently.
But anyways, that’s not the topic of this thread and we must not deviate from the title. I’m still thankful to you for bringing this up and if you should chose to, I welcome further discussion either on Discord or private message.