This is from an interview with Licat one of the app’s founders:
Chat is more casual, fast paced, topics come and go, it’s like scrolling reddit
Forum is organized, transactional, and keeps more permanent records of bugs, features, and other discussions
They each serve their own purpose. Discord helps people find answers to their edge-case questions and quick question quickly.
Forum helps everyone keep track of bug reports and feature requests, helps us spot duplicates.
Quite some people are also on Discord just for their daily dose of social interactions. A lot of people share graphs, ideas, etc.
They each serve their own purpose. Discord helps people find answers to their edge-case questions and quick question quickly. Forum helps everyone keep track of bug reports and feature requests, helps us spot duplicates.
Generally for help questions I think the discord is better for quick help 