Cannot create an account for Catalyst

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Steps to reproduce

Go to Pricing - Obsidian
Click on the “Catalyst” button
Click on the “Create an account” link
Fill up the form
Get the confirmation email, click on the embedded link
In the page that is opened, login

Did you follow the troubleshooting guide? [Y/N]

Didn’t find anything on this subject :confused:

Expected result

Login and be able to pay for the Catalyst offer

Actual result

Getting a “Login failed, please double check your email and password.” error

Environment

Tried on both Firefox 146.0.1 and Chrome 143.0, with the Debian 13 OS


Additional information

The forum credentials here (login/password) are separate from an Obsidian account. Could that be it?

Hello,
Indeed that is what I saw, so I tried to create an account with a first email address, and got the error. I then tried with another email address, and same result :frowning: